Build a Web messaging chatbot that integrates with a knowledge base to answer customer inquiries (DRAFT)

View the full article, Build a Web messaging chatbot that integrates with a knowledge base to answer customer inquiries, on the Developer Center.

Warning: This blueprint is for the Knowledge workbench V1. In a future update, an example will be added for Knowledge workbench V2.

This blueprint demonstrates how to use Genesys Cloud web messaging with a Genesys Cloud knowledge base.

You can view the complete blueprint and download the sample files from here.